FAQs

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

2.How Long Does It Take To Receive My Order?

We always strive to deliver your parcel with the best carrier and service for your country.We are also everyday improving our packaging and shipping methods for your complete satisfaction. All information about the shipping times and rates  can be found on our shipping page.

3.What Is The Compatibility With Our Tripod?

As we want to make it easy and accesible to everyone our Tripod and accessories are all compatible to any product with a bluetooth option.

【iOS】Apple mobile devices with iOS version 5.1 or above.

【Android】Android devices with version 4.4 or above.

4.How do I do if the gimbal cannot power on?

A. Confirm the stabilizer's battery is adequately charged. Use the provided charging cable to charge the stabilizer, and then try turning it on again.

B. If you are still unable to power on the stabilizer, reach out to the official customer service for guidance and solutions.

Do You Offer Warranty On Your Products?

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.